exchange
If you don't like your piece of jewelry.
no problem!
❤️
We will refund you the full purchase price immediately.
For an exchange you have 14 days from the date of dispatch. The piece of jewelry must be unworn, with the CAPULET label intact & not personalized.
Personalized are all rings and bracelets are personalized, as we make them especially for you in your size. If you have any questions, we are always here reachable.
We are also happy to alter your piece of jewelry according to your wishes.
Click here you can see the CHANGE book.
Procedure for an exchange
Simply short mail or call & return your parcel. We will take care of it IMMEDIATELY your change or refund.
To process your return particularly quickly: simply enclose the completed returns form.
The returns form you will find here
General information about the exchange
Rings
- Rings are generally as personalized, as each ring is made individually in your desired size
- Ring size change: You can easily order your ring via our ring resizing have your ring resized
- Gold plated rings unfortunately we can not offer gold-plated rings because of the solid 18 carat gold coating. not change
Chains & Bracelets
- Bracelets are made according to customer requirements in the desired size. personalized personalized. We shorten, lengthen or repair your necklace/bracelet - simply send us an change book. We will alter your piece of jewelry exactly according to your wishes
Ear jewelry
- Ear jewelry cannot be exchanged for hygienic reasons.
