FAQs
Do you offer promotions?
YES!
You just have to become a CAPULET CLUB member and subscribe to our newsletter!
We'll give you:
▫️ 5% discount on your first order!
▫️a great birthday gift
▫️First Entry to all specials, promotions and new collections
▫️other great gifts in our LOYALTY program
💝
You can register directly here: CAPULET CLUB
Can I also exchange it?
Of course!
We will refund you the full purchase price immediately after the return, or exchange it for another piece of jewelry. 💕
The piece of jewelry must be unworn, with the CAPULET tag intact & not personalized.
You have 14 days from the shipping date for an exchange.
Earrings are excluded from exchange for hygienic reasons
How long does it take you to produce this?
We handcraft each piece of jewelry individually, which takes 10-20 business days.
🔨 If you need your jewelry faster, you can add our TURBO service here: https://capulet.de/products/turbo-express-service
We look forward to hearing from you!!
I'm not sure about the size?
No problem!
We're happy to help you 🤗
We've put together a guide for proper measuring here: https://capulet.de/pages/groessenmanager
Otherwise, we are available for you Monday - Saturday from 10 AM - 7 PM.
📞 +49 (89) 2284 3850
📱 +49 (151) 6360 9537
I already ordered. When will I receive my order?
We handcraft each piece individually, which takes approximately 10-20 business days.
If you need urgent information, please feel free to contact us directly:
📞 +49 (89) 2284 3850
📱 +49 (151) 6360 9537
We are available for you Mon-Sat from 10 AM - 7 PM!
What are your opening times?
We are here for you from Monday to Saturday, 10 AM - 7 PM!
✨ Drop by anytime - you don't need an appointment! There's always 🥂☕️ for you.
For special requests in advance, please contact us directly:
📞 +49 (89) 2284 3850
📱 +49 (151) 6360 9537
We look forward to seeing you!
Can I choose my own chain length?
Yes, of course!
You can design your own custom necklace. MIX & MATCH
If you want a special in-between length: Simply select the next possible chain length & enter your desired length in the "Note to workshop" field at checkout.
We'll take care of everything!
