Terms of Service

Private customers (consumers)

Zieblandstrasse 19
80799 Munich
Online store: www.capulet.de


I. General information

1. the following general terms and conditions apply to all contracts between us and the buyer
(hereinafter referred to as the "Customer"), which are based on an order placed by the Customer via the website www.capulet.de operated by us.
online store, even if no express reference is made to them in individual cases in the future.
The customer's own terms and conditions are expressly rejected. These are in no case
part of the contract.

2. customers within the meaning of these General Terms and Conditions are both consumers and entrepreneurs.

3. the customer hereby declares that, even if reference is made to the General Terms and Conditions of Business of his
General Terms and Conditions of his company or reference has been made to them in his contractual documents, he hereby waives the application of his
General Terms and Conditions.


II Offer/acceptance

1. our offers are generally subject to change and non-binding. In the legal sense, they only represent an invitation to the customer to submit a contractual offer.

2. the customer's order constitutes an offer to us to conclude a purchase contract. The offer is binding for the
customer is bound to the offer for ten days from receipt by us.

3. in response to the order, the customer receives an e-mail confirming receipt of the order and listing its details (order confirmation). This order confirmation does not constitute acceptance of the customer's offer, but merely informs the customer that we have received the order.

4. the contract is concluded when we accept the customer's order. Acceptance by us shall be effected by separate confirmation or upon receipt of the goods by the customer after dispatch of the goods by us. About products from 
products from one and the same order that have not been sent shall not constitute a purchase contract. We are entitled to
customer order by sending a declaration of acceptance.

5. the conclusion of the contract is subject to the reservation that in the event of incorrect or improper self-delivery
or only partially. This shall only apply in the event that we are not responsible for the non-delivery. In the event of non-availability or only partial availability of the goods, the customer shall be informed immediately. The consideration 
will be refunded immediately.


III Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of withdrawal, you must inform us

Capulet Jewelry
Zieblandstrasse 19
D-80799 Munich
Phone +49 (89) 2284 3850
E-Mail: hello@capulet.de

of your decision to withdraw from this contract by an unequivocal written statement (e.g. a letter sent by post or e-mail).

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Personalized goods are excluded from revocation. Individualized engravings, chain and bracelet lengths and sizes are considered personalized goods. 

This applies to ALL CAPULET JEWELRY rings - irrespective of any custom engraving - as each ring is individually forged in the size requested by the customer based on their order. 

Ring size changes

Ring size changes can be made retrospectively, provided the ring is forged from 925 Sterling silver or 585 or 750 gold.

Ring size changes can be here can be booked here.

Unfortunately, it is not technically possible to change the size of gold-plated rings. Please always choose the exact ring size! Please have the ring size measured in advance by a jeweler or similar.

Promotions & competitions

An exchange, revocation or changes of jewelry in combination with competitions and promotions are excluded. 


Each piece is unique

CAPULET Jewelry exclusively produces unique pieces made by hand. 
Each piece of jewelry is forged by hand and the letters are individually stamped by hand. The pictures are for illustrative purposes only and may differ in nature, as no two pieces are exactly alike. 

Furthermore, CAPULET uses raw gemstones, which are not uniform due to their natural properties. For this reason, pictures on the homepage www.capulet.de are examples of the piece. No piece of Capulet jewelry can be reproduced exactly 1:1.

This is the trademark and quality feature of CAPULET Jewelry. 


Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

If the goods can be sent by parcel post, you must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the 14-day period has expired. You shall bear the direct costs of returning the goods. 

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Personalized goods cannot be exchanged.

End of the withdrawal policy

Exclusion or premature expiry of the right of withdrawal 
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely for contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.


IV. Delivery and shipping costs

1. upon delivery of the goods to the customer, the risk of accidental loss and accidental deterioration of the goods sold shall pass to the customer.

2. we only deliver within Germany/EU. As a rule, the goods sold shall be delivered by dispatch. 
Delivery is made to the delivery address specified by the customer.


V. Prices, payment and default

1. the prices stated apply to orders placed via the online store. The prices quoted include the statutory value added tax.

2. the customer pays the purchase price by Klarna, PayPal, prepayment, Visa/Mastercard. The production takes place only after receipt of payment.

3. the customer may only offset claims against us if the counterclaim is undisputed or has been legally established. The same applies to the exercise of a right of retention. Mere silence on the assertion of a claim by the customer shall not constitute recognition.


VI Warranty / Guarantee

The statutory warranty provisions shall apply in the event of defects in the purchased item. 

We do not offer a warranty for wearing parts and signs of use.

This warranty is void in the event of improper operation, handling, care or willful damage.


VII Claims for damages

In all cases in which we are obliged to pay compensation for damages or expenses on the basis of contractual or statutory claims, we shall only be liable insofar as we, our executives or vicarious agents are guilty of intent, gross negligence or injury to life, limb or health. Strict liability under the Product Liability Act remains unaffected. Liability for culpable breach of material contractual obligations shall also remain unaffected. In this respect, however, liability is limited to the foreseeable damage typical for the contract, except in the cases of sentence 1.


VIII Retention of title

1. we reserve title to all goods delivered by us to a customer until final and complete payment of the delivered goods.

2. the customer may not dispose of the reserved goods.

3. in the event of seizure, confiscation or other dispositions or interventions by third parties, the customer must draw attention to our ownership and notify us immediately.


IX. Choice of law

All contracts with customers shall be governed exclusively by the formal and substantive law of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods and to the exclusion of the standards of German private international law which lead to the application of foreign law in formal or substantive terms.


X. Data protection notice

The personal data provided will only be stored, processed and used by us for the purpose of processing the contract. We undertake not to pass on the customer's personal data to other persons, companies or institutions. In addition, the statutory provisions of the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG) and the GDPR apply. You can find detailed information under the menu item Data protection.


XI Severability clause

Should individual provisions of this contract be invalid, partially invalid or unenforceable, this shall not affect the validity of the remaining provisions. The parties agree to replace the ineffective, partially ineffective or unenforceable provisions with a provision that comes as close as possible to the meaning and purpose of the ineffective, partially ineffective or unenforceable provisions. Should the parties fail to reach such an agreement, the invalid, partially invalid or unenforceable provision shall, at the parties' request, be replaced by the statutory provision that comes closest to the meaning and purpose of the invalid, partially invalid or unenforceable provision.


Zieblandstrasse 19
80799 Munich

Opening hours
Mon-Sat 10-19 h

Get directions