Terms of Service

Private customers (consumers)

Zieblandstrasse 19
80799 Munich
Online shop: www.capulet.de


I. General

1. The following general terms and conditions apply to all contracts between us and the buyer
(hereinafter referred to as "customer") who place an order from the customer via the one operated by us on the website www.capulet.de
Online shop as an object, even if reference is not made expressly in individual cases in the future.
The customer's own terms and conditions are expressly rejected. These will in no case
Part of the contract.

2. Customers in the sense of these general terms and conditions are both consumers and entrepreneurs.

3. The customer hereby declares that even if in his briefs on the general terms and conditions of his
House is referred to or was referred to in his contract documents, he hereby refers to the application of his
General terms and conditions expressly waived.


II. Offer / acceptance

1. Our offers are generally subject to change and non-binding. In the legal sense, they only represent an invitation to submit a contract offer by the customer.

2. The customer's order represents an offer to us to conclude a purchase contract
Customer bound for ten days from receipt by us.

3. In response to the order, the customer receives an email confirming that we have received the order and its details
lists (order confirmation). This order confirmation does not represent acceptance of the customer's offer, but rather
only informs about the receipt of the order with us.

4. The contract is concluded when we accept the customer's order. We accept through
separate confirmation or upon receipt of the goods by the customer after we have dispatched the goods. About products from 
one and the same order that has not been sent does not result in a sales contract. We are entitled to the
Accept customer orders by sending a declaration of acceptance.

5. The conclusion of the contract is subject to incorrect or improper self-delivery
not or only partially. This only applies in the event that we are not responsible for the non-delivery. In the event of the unavailability or only partial availability of the goods, the customer will be informed immediately. Service in return 
will be refunded immediately.


III. Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. To exercise your right of withdrawal, you must contact us

Capulet Jewelry
Zieblandstrasse 19
D-80799 Munich
Telephone +49 (89) 2284 3850
Email: contact@capulet.de

by means of a clear, express written declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Personalized goods are excluded from revocation. Individualized engravings, chain and bracelet lengths and sizes are considered personalized goods. 

This applies to ALL rings from CAPULET JEWELRY - regardless of any desired engraving - as each ring is forged individually in the desired size of the customer based on his order. 

Ring size changes

Ring size changes can be made afterwards, provided the ring is forged from 925 sterling silver, or 585 or 750 gold.

CAPULET Jewelry charges a flat fee for changing the ring size from 40 EURO plus insured shipping of 4.90 EUR for models from the Quote, Core and One collections. All other models have to be sawn and soldered and changes are only possible after prior agreement with an individual cost estimate. Costs for the changes per model must be requested by email at contact@capulet.de. The flat rate implies the ring size change, as well as the new packaging. Insured shipping back to the buyer is charged to the buyer.

Changes to gold-plated rings are not technically possible. Please always choose the exact ring size here!

Promotions & competitions

An exchange, revocation or changes to pieces of jewelry in combination with competitions and campaigns such as the MYBABY campaign are excluded. 


Each piece is unique

CAPULET Jewelry exclusively produces one-off items made by hand. 
Each piece of jewelery is forged by hand, the letters are individually hallmarked by hand. The pictures are used for illustration purposes and differ in nature, as no two pieces are exactly alike. 

In addition, CAPULET uses raw gemstones, which by their natural composition are not even. That is why pictures from the homepage www.capulet.de are considered examples of the piece. No piece of jewelery from Capulet can be reproduced exactly the same 1: 1.

This is the trademark and quality feature of the CAPULET Jewelry manufacture. 


Consequences of withdrawal

If you withdraw from this contract, we have to reimburse you for all payments we have received from you, excluding delivery costs, immediately and at the latest within 14 days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

In the case of goods that can be sent as parcels, you must return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of 14 days has expired. You bear the direct costs of returning the goods. 

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Personalized goods cannot be exchanged.

End of revocation

Exclusion or premature expiry of the right of withdrawal 
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs.

The right of withdrawal expires prematurely in the case of contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature.


IV. Delivery and shipping costs

1. With delivery of the goods to the customer, there is a risk of accidental loss and accidental deterioration 
of the goods sold to the customer.

2. We only deliver within Germany / EU. The goods sold are usually dispatched by post. 
Delivery is made to the delivery address specified by the customer.


V. Prices, payment and default

1. For orders via the online shop, the prices stated in the checkout apply. The prices include VAT.

2. The customer pays the purchase price by direct debit SEPA, instant transfer, PayPal, prepayment, Visa / Mastercard. The delivery takes place only after receipt of payment.

3. The customer can only offset claims against us if the counterclaim is undisputed or has been legally established. The same applies to the exercise of a right of retention. The mere silence on the assertion of a claim by the customer does not constitute recognition.


VI. Warranty / guarantee

In the event of defects in the purchased item, the statutory warranty provisions apply. The warranty period is two years from receipt of the goods.

For items made of stainless steel, aluminum and hot-dip galvanized steel in our Capulet range, we grant a 2-year guarantee. Wear parts and signs of use are excluded.

This guarantee expires in the event of improper operation, treatment, care or willful damage.


VII. Claims for damages

In all cases in which we are obliged to pay damages or reimbursement of expenses due to contractual or legal claims, we are only liable if we, our executives or vicarious agents are guilty of willful intent, gross negligence or injury to life, body or health. The no-fault liability according to the Product Liability Act remains unaffected. The liability for the culpable breach of essential contractual obligations also remains unaffected. In this respect, however, liability is limited - except in the cases of sentence 1 - to the foreseeable damage typical of the contract.


VIII. Retention of title

1. We reserve title to all goods that are delivered by us to a customer until the goods delivered have been paid for in full and in full.

2. The customer may not dispose of the reserved goods.

3. In the event of seizure, confiscation or other dispositions or interventions by third parties, the customer must point out our property and notify us immediately.


IX. Choice of law

All contracts with customers are based exclusively on the formal and substantive law of the Federal Republic of Germany, excluding the UN Sales Convention and excluding the standards of German international private law that lead to the application of foreign law in formal or material terms.


X. Data protection notice

The personal data communicated will only be stored, processed and used by us for the purpose of processing the contract. We undertake not to pass on personal information of the customer to other persons, companies or institutions. In addition, the statutory provisions of the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG) and the GDPR apply. You can find detailed information under the menu item data protection.


XI. Severability clause

If individual provisions of this contract are ineffective, partially ineffective or unenforceable, this does not affect the effectiveness of the remaining provisions. Instead of the ineffective, partially ineffective or unenforceable provisions, the parties agree to set a regulation that comes closest to the meaning and purpose of the ineffective, partially ineffective or unenforceable provisions. If the parties fail to reach such an agreement, the ineffective, partially ineffective or unenforceable provision shall be replaced by the statutory provision that comes closest to the meaning and purpose of the ineffective, partially ineffective or unenforceable provision.


Zieblandstrasse 19
80799 München

Mo-Sa 10-19 Uhr

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