Right of withdrawal

Right of withdrawal

You have the right to cancel the purchase contract for non-personalized goods within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of withdrawal, you must contact us at the following address

Capulet Jewelry
Zieblandstrasse 19
D-80799 Munich
Phone +49 (89) 2284 3850
E-Mail: contact@capulet.de

of your decision to withdraw from this contract by an unequivocal written statement (e.g. a letter sent by post or e-mail).

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. The customer shall bear the costs for the return shipment.

Personalized goods are excluded from revocation/exchange.

This applies to

 ▫️sämtliche personalized engravings.

 ▫️Ringe, as these are forged according to the size requested by the customer.

▫️Armbänder, as these are forged in the customer's desired length. forged to the customer's desired length.

▫️Ketten & bracelets from the Mix & Match range, which are individually manufactured according to customer requirements

▫️Ohrschmuck cannot be exchanged for reasons of hygiene.

Ring size changes

can be made retrospectively for a change fee. Simply order the RING SIZE CHANGE  here, select the appropriate piece and send it to us for alteration with insured shipping.

The flat rate for ring resizing includes the ring resizing as well as the reconditioning and repackaging. The insured shipping back to the buyer will be charged to the buyer.

Exchange during promotions such as Blackfiday/Redfriday

An exchange, revocation or any changes of pieces of jewelry in combination with competitions and promotions are excluded. All orders from the RED FRIDAY PROMOTION are excluded from exchange - regardless of the personalization of the piece of jewelry.

Each piece is unique

CAPULET Jewelry exclusively produces unique pieces made by hand. 
Each piece of jewelry is forged by hand and the letters are individually stamped by hand. The pictures are for illustrative purposes only and may differ in nature, as no two pieces are exactly alike. 

Furthermore, CAPULET uses raw gemstones, which are not uniform due to their natural properties. For this reason, pictures on the homepage www.capulet.de are examples of the piece. No piece of Capulet jewelry can be reproduced exactly 1:1.

This is the trademark and quality feature of CAPULET Jewelry. 


Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

If the goods can be sent by parcel post, you must return or hand over the goods to us immediately and in any case within 14 days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the 14-day period has expired. You shall bear the direct costs of returning the goods. 

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

End of the withdrawal policy


Exclusion or premature expiry of the right of withdrawal 
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely for contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.



Zieblandstrasse 19
80799 Munich

Opening hours
Mon-Sat 10-19 h

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