Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. To exercise your right of withdrawal, you must contact us

Capulet Jewelry
Zieblandstrasse 19
D-80799 Munich
Telephone +49 (89) 2284 3850
Email: contact@capulet.de

by means of a clear, express written declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Attention: Personalization & earrings

Personalized goods are excluded from cancellation / exchange. Individualized engravings, chain and bracelet lengths and sizes are considered personalized goods. 

This applies to ALL rings from CAPULET JEWELRY - regardless of a custom engraving - as each ring is individually forged in the customer's desired size. 

For hygienic reasons, earrings cannot be exchanged.

Ring size changes

can be made retrospectively for a flat rate change. Here just the RING SIZE CHANGE book, select the appropriate item and send it to us for changes with insured shipping.

The flat rate of the ring size change implies the ring size change, as well as the preparation & new packaging. Insured shipping back to the buyer is charged to the buyer.

Exchange on promotions like Blackfiday / Redfriday

An exchange, cancellation or any changes to jewelry in combination with competitions and promotions are excluded. This is explicitly pointed out on the product detail page.


Each piece is unique

CAPULET Jewelry exclusively produces one-off items made by hand. 
Each piece of jewelery is forged by hand, the letters are individually hallmarked by hand. The pictures are used for illustration purposes and differ in nature, as no two pieces are exactly alike. 

In addition, CAPULET uses raw gemstones, which by their natural composition are not even. That is why pictures from the homepage www.capulet.de are considered examples of the piece. No piece of jewelery from Capulet can be reproduced exactly the same 1: 1.

This is the trademark and quality feature of the CAPULET Jewelry manufacture. 


Consequences of withdrawal

If you withdraw from this contract, we have to reimburse you for all payments we have received from you, excluding delivery costs, immediately and at the latest within 14 days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

In the case of goods that can be sent as parcels, you must return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of 14 days has expired. You bear the direct costs of returning the goods. 

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Personalized goods cannot be exchanged.

End of revocation

Exclusion or premature expiry of the right of withdrawal 
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs.

The right of withdrawal expires prematurely in the case of contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature.