FAQs
Do you offer promotions?
YES!
You just have to become a CAPULET CLUB member and subscribe to our newsletter!
We'll give you:
▫️ 5% discount on your first order!
▫️a great birthday gift
▫️First Entry to all specials, promotions and new collections
▫️other great gifts in our LOYALTY program
💝
You can register directly here: CAPULET CLUB
Can I return or exchange my jewellery?
Yes. You have a statutory right of withdrawal of 14 days from receipt of the goods, including for rings and bracelets in your size. The only exceptions are pieces with a personal engraving and individually made custom pieces. All details can be found in our cancellation policy. You can withdraw easily here.
Instead of a refund, we are also happy to exchange your piece for another one. Just write to us at hello@capulet.de. Your statutory rights (withdrawal and warranty) remain unaffected.
How long does it take you to produce this?
We handcraft each piece of jewelry individually, which takes 10-20 business days.
🔨 If you need your jewelry faster, you can add our TURBO service here: https://capulet.de/products/turbo-express-service
We look forward to hearing from you!!
I'm not sure about the size?
No problem!
We're happy to help you 🤗
We've put together a guide for proper measuring here: https://capulet.de/pages/groessenmanager
Otherwise, we are available for you Monday - Saturday from 10 AM - 7 PM.
📞 +49 (89) 2284 3850
📱 +49 (151) 6360 9537
I already ordered. When will I receive my order?
We handcraft each piece individually, which takes approximately 10-20 business days.
If you need urgent information, please feel free to contact us directly:
📞 +49 (89) 2284 3850
📱 +49 (151) 6360 9537
We are available for you Mon-Sat from 10 AM - 7 PM!
What are your opening times?
We are here for you from Monday to Saturday, 10 AM - 7 PM!
✨ Drop by anytime - you don't need an appointment! There's always 🥂☕️ for you.
For special requests in advance, please contact us directly:
📞 +49 (89) 2284 3850
📱 +49 (151) 6360 9537
We look forward to seeing you!
Can I choose my own chain length?
Yes, of course!
You can design your own custom necklace. MIX & MATCH
If you want a special in-between length: Simply select the next possible chain length & enter your desired length in the "Note to workshop" field at checkout.
We'll take care of everything!
