Your right of withdrawal
You can withdraw from your order within 14 days of receiving the goods without giving any reason. This also applies to rings and bracelets in your size. The only exceptions are pieces with a personal engraving and custom pieces made individually to your specifications.
- How to withdraw: via our Withdraw from contract button or informally by email to hello@capulet.de
- Return: Send the piece back to us within 14 days of your withdrawal. You bear the cost of the return. If the goods are defective or were delivered incorrectly, we cover the costs.
- Refund: We refund the purchase price including the cost of standard shipping.
All details can be found in our cancellation policy.
Prefer an exchange?
Instead of a refund, we are also happy to exchange your piece for another one. Just let us know when you withdraw or write to hello@capulet.de. This exchange is a voluntary service in addition to your right of withdrawal and does not limit your statutory rights.
Alterations & ring sizes
Even after the withdrawal period has ended, we are happy to alter your piece: ring size, chain length or repair. Simply book an alteration.
Please note: Due to the solid 18-carat gold plating, we unfortunately cannot resize gold-plated rings.
Warranty
The statutory warranty of 2 years applies.
How it works
Just email or call us (+49 89 2284 3850) and send the parcel to CAPULET GmbH, Zieblandstraße 19, 80799 Munich, Germany. If you like, enclose the return form, but this is not required.